Customer Service Specialist

Job Expectations:

• Position Type: Individual Contributor - Associate
• Employment Type: Full-Time, Permanent (Direct Hire)
• Work Setup & Location: Onsite - Alabang, Muntinlupa
• Number of Headcounts: 200+ FTEs Available
• Work Schedule: Weekdays; Night Shift
• Industry: Digital IT Solutions & Consulting (BPO)

Responsibilities:

• Provide exceptional customer service by addressing customer inquiries and concerns related to financial or insurance products promptly.
• Assist customers with product or policy inquiries, account or order processing, and issue resolution.
• Maintain a high level of knowledge about company products, services, and basic financial/insurance processes to provide accurate information.
• Document customer interactions, transactions, and feedback for compliance, quality assurance, and continuous improvement.
• Collaborate with team mem...