Customer Service Specialist - Retail Operations - Dubai, UAE

Al-Futtaim Group is seeking a skilled Customer Service Specialist to join its retail operations in Dubai. This role is key to ensuring an exceptional shopping experience for customers by managing service quality, resolving complaints, supervising operations, and overseeing specialized in‑store services. The ideal candidate will combine strong people skills with operational know‑how to maintain high standards in service delivery, visual merchandising, and cash handling.

Location: United Arab Emirates (Dubai)

Industry: Retail

Function: Customer Service

Salary: AED 7,000-10,000 monthly (market estimated)

Gender: Any

Candidate Nationality: Any

Preferred Location: Any

Job Type: Full-time

• Deliver outstanding customer service by resolving inquiries and complaints promptly and professionally
• Act as the escalation point for complex customer concerns
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