Customer Service specialist

Order and system management

+ Collect customer order and negotiate delivery time based on customer requirement and inventory fulfillment
+ System operation/data maintenance in SBD & customers' systems, such as price maintenance and update, order confirmation
+ Work with various departments to ensure that customer orders are delivered on time

Status tracking and feedback

+ Scope incl. FC to order, order to delivery, delivery to shipment, consignment inventory
+ Timely feedback and support of various orders problems

Bill to cash mgmt.

+ Reconciling with customers, billing, and cooperating with related departments to improve DSO

Sales support:

+ act as an interface (one window but not only window)of customer requirements and complains to provide feedback and solution

Sales forecast driving

+ Closely cooperate with customers and sales team to collect sales forecast and market info.
+ Monitoring and...