Customer Service Supervisor at Toyota

Elevate customer experiences at Toyota Financial Services as a Customer Service Supervisor. Oversee team operations, ensure service excellence, and foster a collaborative environment.
Toyota Financial Services, based in Markham, Ontario, seeks a Customer Service Supervisor to lead its Customer Service team. The ideal candidate will have supervisory experience, demonstrating excellent coaching and interpersonal skills. This role involves ensuring efficient operations, managing performance metrics, and promoting an inclusive workplace culture.
Key Responsibilities:
• Lead and develop Customer Service associates and Team Leads
• Monitor daily operations to meet service levels
• Conduct performance management processes and provide feedback
• Ensure compliance with policies and quality assurance tasks
• Identify risks and implement corrective action plans
Requirements:
• University Degree or College Diploma required
• Minimum 3 years of experience in customer s...