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Customer Service Supervisor in Retail

Shoppers Drug Mart

st. catharines, niagara region, Canada Full-time June 16, 2026
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Opportunity Description

Lead the customer service experience as a Front Store Supervisor in a local retail environment. Manage staff and uphold high standards of service and merchandising.
This position involves overseeing cashier operations, staff training, and ensuring compliance with health and safety procedures. You will resolve customer inquiries and issues while promoting a positive shopping experience. Utilize your decision-making skills to enhance both staff performance and customer satisfaction.
Key Responsibilities:
• Ensure compliance with merchandising and cashier policies
• Train and mentor team members continuously
• Oversee daily cash handling and inventory tracking
• Assist in resolving customer complaints effectively
• Ensure merchandising displays meet store standards
Requirements:
• Decision-making and problem-solving skills are essential
• Organized with strong computer skills
• Efficient at managing your time and priorities
• Knowledgeable about retail ...
Full-time Other-General

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