Customer Service Supervisor Role

Join Shoppers Drug Mart as a Customer Service Supervisor and spearhead exceptional service and merchandising standards. This position involves staff management and enhancing the shopping experience.
As a Customer Service Supervisor, you will play a critical role in guiding cashier and merchandising staff to meet store policies. Training, loss prevention oversight, and customer issue resolution will be key focus areas. Your leadership will ensure store image is maintained, and that your team is ready to assist customers effectively.
Key Responsibilities:
• Provide ongoing training and support to cashiers
• Enforce loss prevention standards and monitor cash inventory
• Ensure teams present a positive image to customers
• Resolve customer inquiries and manage product displays
• Maintain store hygiene and organizational standards
Requirements:
• Strong planning and decision-making capabilities
• Organized with excellent time management skills
• Proficient w...