Customer Service Supervisor (Salesforce & Fintech Experience)

Salary: USD $900 - $1,200 + Performance-Based Commission

About the Role

We are seeking a strategic and results-driven Customer Service Supervisor to lead our customer support operations and deliver an exceptional client experience.

This is not a traditional customer service management role. We are looking for a leader who combines operational excellence, team development, process optimization, and commercial thinking to drive business growth.

The ideal candidate is highly analytical, technology-oriented, and comfortable working in a fast-paced environment where autonomy, accountability, and continuous improvement are essential.

Location

Medellín, Colombia (On-site)

Key Responsibilities

• Team Leadership & Development
  • Lead, coach, and develop a high‑performing customer support team.
  • Foster a culture of ownership, accountability, and self‑management.
  • Conduct performance re...