Customer Service Supervisor (Tijuana)

POSITION RESPONSIBILITIES:

RESPONSIBILITIES INCLUDE:

• Assist Customer inquiries related to Online Store orders and technical specifications, including troubleshooting on irrigation products, through inbound calls and chat support.
• Coordinate efforts related to Online Store Chat Support
• Act as a liaison between internal departments to resolve Customer inquiries.
• Maintain an excellent relationship with Customers by assuring a professional, courteous communication in a prompt fashion.
• Enter data into the system regarding Customer orders, returns and credits adhering to Customers’ requests following company’s policies and procedures.
• Report to the proper channel any findings related to system issues and Customer complaints.
• Focus on continuous improvement and implement projects related to, efficiency, customer satisfaction, cost reduction or any other f...