Opportunity Description
Job Description: Customer Service
Location:
Tampines Work Schedule:
5 Days, 9:00 AM - 6:00 PM Position Overview We are seeking a dynamic and results-driven Customer Service to lead our front-line team. In this pivotal role, you will be responsible for ensuring the delivery of exceptional service standards, driving customer satisfaction and retention, and optimizing department operations. The ideal candidate is a strategic leader who excels in coaching teams, managing key client relationships, and implementing process improvements in a fast-paced environment. Key Responsibilities 1. Team Leadership & Development Lead, mentor, and motivate a team of customer service professionals to achieve excellence in service delivery.
Foster a culture of accountability, continuous improvement, and a customer-centric mindset.
Conduct regular coaching sessions and performance reviews to develop team capabilities in sales lead management, proposal generation, and service order processing....
Location:
Tampines Work Schedule:
5 Days, 9:00 AM - 6:00 PM Position Overview We are seeking a dynamic and results-driven Customer Service to lead our front-line team. In this pivotal role, you will be responsible for ensuring the delivery of exceptional service standards, driving customer satisfaction and retention, and optimizing department operations. The ideal candidate is a strategic leader who excels in coaching teams, managing key client relationships, and implementing process improvements in a fast-paced environment. Key Responsibilities 1. Team Leadership & Development Lead, mentor, and motivate a team of customer service professionals to achieve excellence in service delivery.
Foster a culture of accountability, continuous improvement, and a customer-centric mindset.
Conduct regular coaching sessions and performance reviews to develop team capabilities in sales lead management, proposal generation, and service order processing....
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