Customer Service Team Lead

The Opportunity

This is not a traditional customer service role. As Assistant Manager – Patient Experience (Red Coat), you will play a highly visible leadership role at the front lines of patient care—ensuring that every patient, guest, and stakeholder experiences service excellence from arrival to discharge.

You will lead the Red Coat team, oversee patient navigation and service recovery, and manage customer relationship initiatives using CRM and digital engagement tools. This role blends people leadership, service operations, and data‑driven patient engagement, and is ideal for someone who thrives in high‑interaction environments and understands that experience quality is a strategic differentiator.

What You’ll Actually Do

Lead Patient Experience Operations

• Supervise daily operations of the Patient Experience / Red Coat...