Customer Service Team Lead: Real-Time Support & Coaching

Astra Tech is seeking a Customer Service Team Lead in Abu Dhabi to oversee frontline execution and manage team performance across voice and digital support channels. This hands-on leadership role emphasizes performance management and coaching of agents while ensuring compliance with service quality standards.

The ideal candidate will possess strong team leadership and queue management skills, alongside experience with CRM systems. Success will be measured by team-level KPIs in SLA, AHT, and customer satisfaction.