Customer Service Team Leader

Team Leader (Mandarin
Speaker)

As a Team Leader in Customer
Service Operations, you will play a crucial role in driving the
success of our customer service team. Your responsibilities span
operations management and team leadership, ensuring that business
KPIs are not only met but exceeded. You will collaborate closely
with the Operations Manager, taking charge in their absence and
actively contributing to the strategic planning and execution of
client
initiatives.

Key
Responsibilities:

1.
Operations
Management:

•Support
the Operations Manager in achieving business Key Performance
Indicators (KPIs).

•Ensure timely and accurate
updates of all relevant communications, KPI records, data, and
reports for reference.

•Conduct needs analysis to
identify areas for improvement and propose recommendations to
management.

•Perform audits to ensure business
compl...