Customer Service Team Support Lead

About the Company

Our client is a major essential‑services organisation that plays a critical role in keeping Auckland running. The business is constantly evolving, with a strong focus on customer outcomes, smart decision‑making, and empowering people to take ownership. You’ll be part of a diverse, supportive team within a company known for its stability, development opportunities, and genuine commitment to doing what’s right for the community.

About the Role

Based in Newmarket, close to cafes, public transport, and shopping. Hybrid working after training (3 days in office). Salary: $100K – $110K per annum (depending on experience). As a 2IC you will be supporting a team of 12 by being the go‑to person for complex customer requests, daily workflow coordination, and escalations. Your role is to keep work moving, supporting team members, and ensuring customers receive clear, timely outcomes. This is a high‑trust, high‑impact operational position where your ...