Customer Service & Technical Support Coordinator

Job Description

Location: Brett Martin Daylight Systems, Sanford Close, Aldermans Green Industrial Estate.

About The Role

• Customer Interaction & Enquiries – Proactively manage multi‑channel customer enquiries, aiming for complete and timely responses within KPI targets, and striving for first contact resolution to enhance satisfaction and efficiency. Resolve order discrepancies, delivery issues, and product‑related queries promptly.
• Order & Quote Management – Accurately process customer quotes and orders into the system and issue order confirmations within defined KPI timeframes, maintaining a ‘right first time’ ethos to ensure precision and efficiency.
• Production Liaison – Coordinate with production teams to confirm lead times, capacity, and any special requirements.
• Transport Coordination – Work with our internal transport department and our partners to schedule deliveries, resolve delays, and keep customers inform...