Customer Service Trainer (3577)

GTR are recruiting a Customer Service Trainer based out of East Croydon

This is a greatopportunity for a customer-focussed individual to deliver engaging, high-impact training that empowers frontline teams to create great journeys every day.

Job Purpose

The role-holder is responsible for the delivery of customer service and operational training, to colleagues in a customer-facing role, delivering customer-focused and competent new entrants.

At this level you will:

• Communicate effectively: Adapting your delivery style to meet your trainees' needs to ensure they understand the learning.
• Deliver a first-class training experience: Ensuring trainees are confident to deliver the lear...