Customer Service Trainer (3577)

Customer Service Trainer – East Croydon

This is a great opportunity for a customer‑focused individual to deliver engaging, high‑impact training that empowers frontline teams to create great journeys every day.

Job Purpose

The role holder is responsible for the delivery of customer service and operational training to colleagues in a customer‑facing role, enabling new entrants to become customer‑focused and competent.

At this level you will:

• Communicate effectively: Adapt your delivery style to meet your trainees' needs so they understand the learning.
• Deliver a first‑class training experience: Ensure trainees are confident to deliver the learning in their substantive role.
• Ensure compliance with all regulatory and company standards: Deliver courses to GTR customer service standards, operational standards and railway regulations.

Principal accountabilities and deli...