Customer Service | Work From Home - Live Chat | China Market

Customer Service | Work From Home - Live Chat

Identify and elevate issues appropriately.

Prefer live chat communication only — no phone calls, just meaningful digital interactions

Ability to work independently, especially when working from home

Provide excellent support experience to customers via all relevant communication channels.

Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.

Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.

Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.

Deliver the best services to customers to ensure the highest customer satisfaction with the right procedu...