Customer Services Adviser

Brief Overview

• Permanent Opportunity: Full Time
• Basic Salary: £26,000 - £29,000 (dependent on experience)
• Location: Birmingham, City Centre (4 Days Office, 1 Day Work from Home)

Responsibilities

• First point of contact for inbound customer queries via email, phone, and website
• Provide a high level of customer service to our customers
• Take payments and allocate them correctly to accounts
• Place replacement orders (fleet cards, etc.)
• Become a product expert and offer advice and expertise to customers
• Generate customer‑requested reports
• Handle customer escalations and own the resolution until satisfactory
• Work with 2nd‑line support teams for suppliers
• Act on customer‑related tasks in our CRM system
• Keep records up to date for customers
• Work closely with account managers
• Understand and discuss invoices and bill...