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Customer Services Agent

Serco

Lincoln, England, United Kingdom Part Time June 05, 2026
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Opportunity Description

Customer Service Advisor

Lincolnshire County Council

Part time – hours per week

Salary - £,. pro rata plus Serco Benefits.

Main Purpose:

To understand the needs of unpaid carers. To provide information, advice, and guidance and to make appropriate onward referrals to support carers to maintain their unpaid caring roles.

To provide an administrative function to support the service

ain Accountabilities: 

  • Provide an exceptional customer service experience to all Carers that reach the Customer Service Centre, regardless of contact method (Telephone, Email, E-referrals, Chat)
  • Using your knowledge and judgement, ensure all contacts are dealt with proportionately and in accordance with relevant legislation, policies and procedures ( the care act / framework and safeguarding) and keep up to date with legislation changes as required
  • Through effective call control and a stre...
    • Part Time Supervisors of Office and Administrative Support Workers

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    Opportunity Details

    Location Lincoln, England
    Country United Kingdom
    Type Part Time
    Category Supervisors of Office and Administrative Support Workers
    Posted June 05, 2026
    Deadline July 15, 2026

    About Serco

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    Serco

    Lincoln, United Kingdom

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