Customer services manager boksburg

Duties & Responsibilities Ensure that a complete unit tour is done daily and check that all is in order for your allocated airlines. Ensure that a complete food tasting/Chef’s Table is done weekly on all major airline accounts for the different classes. Ensure that a complete processing of flight check is done on all production steps: dishwash / equipment storage and packing / bondstore / bar packing / plating / tray set up / supervisor's flight check / loading to the unit / aircraft loading / invoicing - once a week as a minimum on major airlines first. Ensure that during the daily unit tour you investigate any shortages on the complete supply chain (equipment / raw material / bar items) to report to Commercial / Production and Unit Manager, report to the General Manager if critical. Ensure that a complete invoicing audit is conducted on a flight per Airline from the flight check on the floor to the final invoice weekly. Ensure that the airline quality tracker is updated weekly. Ensur...