Customer Services Team Leader

Customer Services Team Leader – Nantwich – Permanent – £27,000
We are currently seeking an experienced and proactive Customer Services Team Leader to join our client’s organisation based on the outskirts of Nantwich. This is an excellent opportunity for an individual with strong leadership skills and a customer-focused approach to support and develop a busy Customer Services function within a fast-paced environment. Supporting the wider business, duties will include:
* Co-ordinating the customer services function and team to ensure smooth and efficient operations
* Allocating and prioritising workloads effectively across the team
* Leading, motivating, and developing team members through training and coaching
* Managing holiday and absence cover to maintain service levels
* Implementing procedures and systems to improve operational efficiency
* Managing a busy switchboard and handling a high volume of inbound calls
* Screening calls, taking message...