Customer Services Technical Support

Overview

Some exciting opportunities have arisen to join Digital Five, a growing communications company that specialises in providing telecommunications, VoIP (cloud), broadband and media solutions to customers nationwide.

Based in our brand-new offices in Dibden Purlieu (free parking!), you will be involved in working as a key member of our customer service team.

The role

• Processing orders for our existing and new customers.
• Technical support to configure new services with our customers (remotely).
• Provide first and second line customer service and technical calls.
• Diagnose a range of faults such as VoIP, Broadband, WLR/PSTN, ISDN, ADSL, FTTC.
• Liaise with relevant telecommunications companies such as BT Openreach/Gamma.
• Handling customer enquiries, identifying sales opportunities, liaising with suppliers.
• Log faults with the relevant carriers/suppliers and keep customers up to d...