Customer Services Trainer

Job Description

Customer Services Trainer - 12 month FTC – £40,000 per annum

Your role with us:

The Customer Services Trainer is responsible for building capability across the Customer Service function by designing and delivering effective, practical training solutions. The role ensures colleagues are equipped with the skills, knowledge and behaviours required to deliver a high quality customer experience, including confident use of systems, processes and AI enabled tools.

We are looking for people who have :

• A strong background in Customer Service operations, processes and problem solving
• Knowledge of HubSpot CRM (desirable), with a willingness to proactively develop capability if not already proficient
• Experience in creating and delivering structured training programmes in both classroom and 1:1 coaching settings
• A demonstrable experience designing technical customer service tra...