Customer Service/Tech Support Agent - Multichannel

UnifyCX is growing and looking for a Technical Customer Support Representative to join our motivated and ambitious team in Barranquilla.

What Will You Do?

As a Technical Customer Support Representative, you will serve as the first point of contact for customers seeking assistance with our products and services. You will provide exceptional support across multiple communication channels, resolve common issues, and ensure customers receive timely and accurate guidance while partnering closely with technical teams when escalations are needed.

• Respond to customer inquiries via email, chat, and phone, delivering timely, professional, and customer-focused support.
• Troubleshoot basic technical issues including login problems, microphone/headset concerns, hardware issues, and general device-related challenges on Chromebooks, iPads, and Windows devices.
• Answer product questions regarding features, functionality, and best practices to hel...