Customer Solutions Specialist

Overview

Within International Wealth and Premier Banking (IWPB) we serve 41 million customers globally, including 6.7 million international customers, from retail to ultra‑high net worth individuals. The role of Customer Solutions Specialist works with colleagues to define, manage and achieve divisional business targets.

Responsibilities

• Conduct outbound telemarketing calls to existing bank customers to cross‑sell suitable financial products (Cards, Personal Financing, CASA, Premier).
• Achieve daily KPIs such as number of calls, talk‑time, and submissions, and meet or exceed monthly performance expectations.
• Identify and maximize sales opportunities through effective customer engagement and needs‑based selling.
• Plan, execute and optimise sales activities in partnership with Team Managers and Customer Acquisition, ensuring alignment with business priorities.
• Provide professional, customer‑centric sales intera...