Customer Success Analyst

Job Title: Customer Success Analyst / CSM Support

Location: Hyderabad (Hybrid)

Experience_ 6-8 yrs

Role Summary:

This role supports the Customer Success Manager (CSM) by enabling data-driven decision-making, tracking key metrics, and ensuring timely closure of customer-related actions. The focus is on data analysis, reporting, and operational tracking to enhance customer outcomes.

Key Responsibilities:

• Analyze customer data to identify trends, risks, and opportunities
• Create and maintain trackers, dashboards, and reports to monitor customer health and performance
• Set up alerts and monitoring mechanisms for key metrics and potential issues
• Provide actionable insights to the CSM for proactive decision-making
• Track action items, follow-ups, and ensure closure of customer-related tasks
• Support in preparing customer reviews, reports, a...