Customer Success Associate – Bilingual

Job Description:

The Customer Success Associate role at Mac Papers and Packaging, a member of the Customer Success organization, is part of an integrated commercial team working with account managers, strategic accounts, and white-glove customer segments. You’ll join a dynamic team dedicated to building meaningful relationships, solving challenges, and supporting the success of our customers across diverse industries. (This is meant to be a guide. Duties may vary dependent upon management.)

Essential Position Functions:

• Serve as the primary internal contact for a set of assigned customers, supporting a team of outside salespeople, ensuring a responsible, knowledgeable, customer-first experience
• Build trusted relationships with key contacts to understand needs, buying behaviors, and service expectations
• Perform customer support duties and build rapport with customers by provi...