Customer Success Associate (Bogotá)

Position Overview

We are looking for a Customer Success Associate to support post-sales customer operations, service coordination, and billing accuracy across hybrid cloud environments, ensuring smooth service delivery, accurate billing, and a positive customer experience across hybrid cloud environments. This role works closely with internal teams and customers to support onboarding, service coordination, and ongoing account activities. It is ideal for professionals early in their careers who are interested in customer success within a technology-driven environment.

Key Responsibilities

• Act as a day-to-day point of contact for customers, supporting their post-sales experience
• Assist in onboarding and implementation activities, ensuring a smooth transition to services
• Support service delivery coordination across internal teams (Support, Sales, Finance, etc.)
• Help ensure billing accuracy by validating usage data and resolvin...