Customer Success Associate

About the job

At RocketDocs, we are dedicated to providing a positive customer experience and promoting platform adoption. In order to continue to develop deep, lasting partnerships with our customers, we are seeking a customer success associate to assist with project management, communications, and relationship management. The ideal candidate will be tech savvy, have excellent time management skills, and have experience with balancing multiple projects at any given time. Costa Rica, Philippines, Columbia, prefer APAC office hours

Objectives:

• Provide excellent customer service
• Provide timely, accurate, and thorough support for customers during and after onboarding and migration
• Manage and grow library of self-service help resources

Responsibilities:

• Provide technical and product support by responding to customer questions directly and highlighting appropriate self-serv...