Customer Success Director

Retail Insight: Helping retailers act on what matters

We are on the lookout for a dynamic Customer Success Director to lead our EMEA customer base and team.

You’ll be the person making sure our clients are genuinely seeing value from what we do - not just using the platform, but loving it, growing with it, and sticking around long term.

It’s a mix of strategy + people + clients. You’ll be setting the direction, building a high-performing team, and acting as a trusted partner to some of our biggest customers.

What you will be doing

• Acting as our biggest advocate and go-to person across our EMEA client base.
• Owning retention, growth and customer health across the region.
• Building strong relationships with senior stakeholders (think Director / VP / C-suite).
• Spotting opportunities to grow accounts and working closely with Sales on expansion.
• Shaping how we do customer success. Things like process...