Customer Success Director

Allied Universal® is hiring a Customer Success Director. The Customer Success Director is responsible for driving success in maintaining security accounts during rebid cycles and mitigating risk indicators. This role provides strategic leadership for major rebid initiatives, enforces discipline in renewal execution, and ensures regional accountability to retention metrics, including rebid outcomes, margin preservation, and labor economics. The position requires deep understanding of business-to-business (B2B) contract services, executive-level communication skills, and the ability to coordinate complex, cross-functional renewal efforts across branches and regions.

**WHY JOIN US?**

+ **Drive Strategic Impact—** Lead client retention strategies and directly influence regional success and client loyalty, travel expectation is approximately 60%
+ **Regional Leadership Opportunity—** Hiring eight Customer Success Directors, one per region (SW, NW, NE, MA, MW, CE, FL, ...