Customer success executive

Customer Success Executive(UK Hours)

R20k - R30k/month

Key Responsibilities: Handling lending enquiries and applications from prospective borrowers and/or solicitors, providing accurate information and guidance. Following up on leads and maintaining proactive communication to maximise conversion rates. Liaising with customers and solicitors / professional firms to chase outstanding documents and progress applications. Managing the collation of applications and supporting documentation to convert enquiries into completed applications for review by the underwriting team. Handling a large quantity of enquiries / applications at different stages, maintaining accurate records and providing regular updates on application status to all parties Guiding customers through the application process and ensure a smooth transition to underwriting Updating senior members of the team on a regular basis on the status of applications across a ...