Customer Success Jr Manager

Team Overview

Join DiDi's Customer Success team to build the foundation of our merchant lifecycle across Spanish Speaking Latam (SSL)—covering Mexico, Colombia, Costa Rica, and Peru. You will lead our Early Farming unit, driving growth for new restaurants and mature while scaling outbound call center operations.

Role Responsibilities

• Own the SSL Early Lifecycle: Maximize early growth, maintain healthy metrics, and actively prevent churn for self-onboarded and inbound restaurants across the region, ensuring the delivery of high-quality accounts to the field farming team.
• Lead Hybrid Teams: Directly manage an internal full-time analyst and oversee external BPO/call center teams executing high-volume outbound campaigns.
• Drive Automation & Scalability: Enjoy the autonomy to identify tech integration opportunities, automate workflows, and optimize processes to drastically increase operational pro...