Opportunity Description
About the Job
Customer Success Lead:
- Remote, UK-based.
- Salary £40,000–£50,000 depending on experience.
- Reports to the COO.
- Path to the leadership team.
Why this role exists:
We're a platform thousands of UK gas and heating engineers use to run their jobs, scheduling, quoting, invoicing and compliance. Keeping those customers successful — getting them to value fast and keeping them for years, is one of the most important things we do as a business.
We're looking for someone to own that outcome. Not just to do customer success — to be personally accountable for retention and trial-to-paid conversion, lead the small team that delivers it, and stay close enough to customers to know exactly why they stay or leave.
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