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Customer Success Lead – Q-SYS at Riana Group

Confidential

Kenya, Kenya, Kenya Full-Time June 23, 2026
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Opportunity Description

Job Description

RIANA Group is a leading technology solutions provider based in Nairobi, Kenya. We bring innovative solutions that are designed to simplify, streamline and strengthen businesses.


Customer Success Lead – Q-SYS

The Customer Success Lead is responsible for ensuring clients realize the full value of the company’s solutions post-implementation. This role bridges the gap between technical delivery and client experience, focusing on long-term satisfaction, retention, and account growth.


Key Responsibilities


Client Onboarding & Adoption

  • Oversee and coordinate the client onboarding process to ensure a smooth transition from implementation to active use.

  • Develop and execute tailored adoption plans to ensure clients are fully utilizing the system’s capabilities.

  • Conduct onboarding sessions and ensure training is delivered effectively in collaboration with the training ...
    • Full-Time Other-General

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    Opportunity Details

    Location Kenya, Kenya
    Country Kenya
    Type Full-Time
    Category Other-General
    Posted June 23, 2026
    Deadline August 02, 2026

    About Confidential

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    Confidential

    Kenya, Kenya

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