Customer Success Leader for EdTech SaaS

Step into a pivotal role as Head of Customer Success at a dynamic EdTech SaaS company. Take charge of a dedicated team focused on enhancing user engagement and expanding business opportunities.
As the inaugural Head of Customer Success, you’ll oversee Implementation, Onboarding, and Account Management, leading an 18-member team. Supporting a robust $20M+ ARR, you will drive strategies to evolve from minimizing churn to maximizing expansion, working closely with the SVP of Growth.
Key Responsibilities:
• Lead Implementation and Onboarding services for clients
• Manage a team focused on Customer Success and technical support
• Develop and optimize processes and playbooks for expansion
• Implement and maintain CSM technologies and automation
• Collaborate with SVP Growth to enhance customer strategies
Requirements:
• Proven leadership in a B2B SaaS Customer Success environment
• Experience building Customer Success processes and playbooks
• Familiarity wit...