Customer Success Leader for EdTech SaaS

Step into a pivotal role as Head of Customer Success at a dynamic EdTech SaaS company. Take charge of a dedicated team focused on enhancing user engagement and expanding business opportunities.

As the inaugural Head of Customer Success, you’ll oversee Implementation, Onboarding, and Account Management, leading an 18-member team. Supporting a robust $20M+ ARR, you will drive strategies to evolve from minimizing churn to maximizing expansion, working closely with the SVP of Growth.

Key Responsibilities: • Lead Implementation and Onboarding services for clients • Manage a team focused on Customer Success and technical support • Develop and optimize processes and playbooks for expansion • Implement and maintain CSM technologies and automation • Collaborate with SVP Growth to enhance customer strategies

Requirements: • Proven leadership in a B2B SaaS Customer Success environment • Experience building Customer Success processes and playbooks • Familiarity with CRM ...