Customer Success Manager - Agri

Onside started on a dairy farm in Canterbury, New Zealand, where 13 properties, hundreds of contractors, and zero visibility created a problem that spreadsheets couldn't solve. We built the answer: software that helps rural and agricultural businesses manage who's on farm, keep people safe, and protect against biosecurity risk.

Today we operate across Australia, New Zealand, and North America - helping rural businesses manage safety, contractors, operations, and biosecurity from a single platform. The mission is to protect the world's food supply. It's what gets us up in the morning.

The role

Customer success at Onside is a genuine ownership role. You'll carry a portfolio of accounts and be accountable for what happens to them - adoption, retention, health, and the value customers can point to when renewal comes around.

Our customers are farmers, agribusinesses, and rural operators. They're not typical SaaS buyers. Building trust with them takes ...