Customer Success Manager - Airline Operations

Flightscape, a CAE company, delivers innovative flight operations and optimization software that helps airlines improve efficiency, safety, and profitability. Our solutions are trusted by aviation professionals worldwide to make data-driven decisions in a complex and dynamic environment.

We are seeking a Customer Success Manager - Airline Operations, to lead and develop a high-performing team while building strategic partnerships with key customers in the aviation software industry. This role will focus on driving customer value, adoption, retention, and growth through data-driven insights and proactive engagement.

+ Lead, mentor, and develop a team of customer success professionals, with a focus on evolving customer relationships into strategic partnerships

+ Set clear performance goals, conduct regular evaluations, and provide ongoing coaching and feedback

+ Allocate team resources to ensure consistent, timely, and high-quality customer support
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