Customer Success Manager

SHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together. As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issues and innovations impacting today’s evolving workplaces. With nearly 340,000 members in 180 countries, SHRM touches the lives of more than 362 million workers and their families globally.

SHRM Enterprise Solutions is growing! The Enterprise Solutions Customer Success Manager (CSM) will deliver a consistent cadence of service to all enterprise clients to increase engagement and satisfaction. This position is responsible for coordinating with the enterprise servicing team, which includes the sales representative, the enterprise solutions architect, and the product owners to better serve enterprise customers during their annual engagement. It also provides relationship account management, service delivery, business operations, and creative thinking a...