Customer Success Manager at Senpilot

Become a key player in transforming utilities with Senpilot as a Customer Success Manager. You will drive AI adoption, enhance customer experiences, and develop scalable systems in a hybrid work environment.
In this pivotal role, you will embed with utility customers and collaborate closely with the VP of Utility Success. Your focus will be on driving adoption, diagnosing customer challenges, and translating insights into actionable product enhancements. You'll also build essential playbooks that facilitate growth and deployment success.
Key Responsibilities:
• Embed with utility customers to build trust and drive expansion
• Diagnose customer pain and translate it into actionable product direction
• Build playbooks, dashboards, and success metrics for Utility Success
• Use data analytics to prioritize initiatives and measure impact
• Own end-to-end product and process improvement projects
Requirements:
• Experience in consulting, customer success, or high-gr...