Customer Success Manager at Ziff Davis

Lead teams and drive customer success with Ziff Davis. As a Manager of Client Services, focus on mentorship, operational excellence, and strategic partnership efforts.
In this managerial role, you will oversee the Customer Success Team at Email Industries and the new Kickbox team. Your leadership will promote collaboration between support functions, enhancing team skills in consultative email deliverability. This is a pivotal position that directly impacts customer relationships and technical support effectiveness.
Key Responsibilities:
• Lead dual-brand Customer Success teams at Email Industries and Kickbox
• Resolve high-level customer and technical support issues
• Manage contract proposals and pricing reviews
• Represent customer needs across departments
• Own the R.E.G.O metric framework and performance tracking
Requirements:
• 4+ years in Customer Success or Account Management
• Proven leadership experience in SaaS Customer Success
• Strong skills...