Customer Success Manager - Fintech

About AdalFi

AdalFi is a leading fintech company revolutionizing digital lending in Pakistan. We build intelligent credit infrastructure for banks, enabling them to make real-time, automated lending decisions using advanced data science, machine learning, and AI technologies.

About the Role

We are seeking a Customer Success Manager (CSM) to build long-term, trusted relationships with our fintech clients and ensure they achieve maximum value from our solutions.

You will act as the strategic partner and primary point of contact for customers, driving product adoption, retention, and growth while ensuring compliance with industry regulations.

Key Responsibilities

• Act as a trusted advisor to clients, aligning our solutions with their business goals and financial operations.
• Proactively monitor customer health metrics (usage, transaction volumes, adoption) to identify risks and opportunities.
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