Customer Success Manager II, Strategic Account Services (SAS)

Description
Amazon's North American Seller Business is seeking a results-driven and analytically minded Customer Success Manager II to join our Time Bound Account Management (TBAM) team. In this role, you will engage with US 3P unmanaged sellers, driving measurable improvements through consultative engagement, data-driven recommendations, and cross-functional collaboration.

- You will identify growth opportunities, build trusted relationships with seller decision-makers, and deliver tailored strategies that optimize inventory health, inbound operations, and fulfillment performance.
- You will operate with a high degree of autonomy, managing a pipeline of both proactive outreach and strategic account management engagements across a 30-90 day engagement window.
- Ideal candidates possess 5+ years of successful enterprise-level sales, account management, or supply chain consulting experience, preferably in e-commerce, retail technology, logistics, or SaaS industries.
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