Customer success manager

Build and maintain client relationships, fostering collaboration and flawless execution of plans. Develop and implement strategic media plans based on client direction and media research. Synthesize information effectively to guide campaign development and execution. Understand client products/services and communicate key points to external parties while solving problems. Maintain rapport with internal and external teams, partner agencies and clients and be able to apply a collaborative and solutions oriented approach. Innovate and recommend media solutions, ensuring client satisfaction and delivering results. Manage and train team members, conducting performance reviews and staff training. Ability to analyse, understand and interpret data to inform upcoming campaigns and draw decisive action points from. Set accurate revenue targets and projections while sharing campaign results and learnings. Demonstrate expertise in the media landscape, producing sound strategies and proactive propo...