Customer Success Manager London, England, United Kingdom

Unlike most software companies, we don't sell a platform that customers log into and configure themselves. We power other companies' products. Our speech engine sits inside broadcasters' live captioning workflows, call centre quality tools, medical transcription software, legal record systems, anywhere that getting the words right is non‑negotiable. Your customers aren't evaluating us by a dashboard. They're trusting us with the core of their product. That makes this role genuinely interesting and genuinely demanding, and means there is a lot to learn. We will invest in your development, but we need someone who wants to go deep, not stay at the surface.

What you’ll be doing

• Managing a diverse book of business starting c.£1M ARR across c.50 accounts.
• Owning all aspects of the customer lifecycle: onboarding, adoption, usage growth, renewal, and expansion.
• Building deep knowledge of each customer’s use case, helping them drive value throug...