Customer Success Manager

We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.

About This Role

We’re looking for a full‑time Customer Success Manager (EMEA) to join our Customer Success team reporting to the RVP, Solutions Consulting & Customer Success. This hybrid role is based out of GBR – London. You will be a strategic advisor and trusted partner throughout the customer lifecycle, driving measurable outcomes for Gainsight’s clients. The ideal candidate brings strong skills in Customer Success strategy, ...