Customer Success Manager, Mid Market, French Speaking (Strategic Customer Success Team)

Customer Success Manager, Mid Market, French Speaking (Strategic Customer Success Team)

Join Semrush, a global tech company that builds the leading digital marketing platform, to manage a portfolio of mid‑market French‑speaking customers and help them achieve sustainable growth.

Key Responsibilities

• Renewals & Retention: Drive high customer retention and renewal rates by managing the renewal pipeline, ensuring ongoing value, and collaborating with account and marketing teams to identify upsell opportunities.
• Relationship Management: Build and nurture strong relationships with key stakeholders, acting as a trusted advisor and providing strategic recommendations that deepen customer engagement.
• Renewal Pipeline Management: Maintain a pipeline of high‑growth customers, emphasizing total contract value and long‑term partnership.
• Drive Customer Value: Collaborate with stakeholders to map key workflows to marketing outcomes, ensu...