Customer Success Manager

Job Description
We are seeking a highly organized and operationally driven Customer Success Manager to support day-to-day client engagement, order management, and overall customer experience. This role is heavily focused on operations (≈80–90%), with a smaller emphasis on inside sales and customer growth initiatives (≈10–20%).
This individual will act as a key liaison between customers and internal teams, ensuring seamless onboarding, order execution, and issue resolution, while also helping drive customer retention and incremental revenue.

Key Responsibilities
Customer Success & Operations (Primary Focus)

Manage the end-to-end customer lifecycle, including onboarding, order processing, and ongoing account support
Oversee and support high-volume order flow through internal systems
Actively resolve customer issues in a timely and professional manner
Partner with internal teams to ensure efficient delivery timelines and transportation coordination
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