Customer Success Manager - Quality

The Role

As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Quality products and services. You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, triage escalations, and highlight value through proactive engagement. We're seeking a driven Quality expert who thrives in a customer-facing environment. The role demands a strong communicator with a passion for building enduring, trusted relationships with key decision-makers, and a collaborative spirit for working in a cross-functional environment to improve the overall customer experience.

What You'll Do

Support 4-6 large, global customers post-implementation with Veeva Quality applications

Act as a trusted advisor and own the relationship with your customers’ application owners to understand their objectives and challenges

Liaise with Veeva strategy, sales, product and/or services’ stakehold...